April 30, 2025 | 08:50 am

TEMPO.CO, Jakarta - Duolingo, a language education service provider, will gradually stop using contract workers and replace them with AI technology. This plan was revealed through an email sent by Luis von Ahn, one of the founders and the chief executive officer (CEO) of Duolingo, to all of its employees. The content of the message was later also published by the CEO on Duolingo's official LinkedIn account.
According to von Ahn, becoming a company that focuses on AI requires redesigning its methods of operation. For him, tweaking systems designed for humans will not be enough. As part of the transition, Duolingo has started implementing several measures, one of which is reducing the number of contract workers whose tasks can be replaced by artificial intelligence.
Citing The Verge, on Tuesday, April 29, 2025, the company will also integrate the use of AI in the hiring process. There is also consideration to use AI in performance evaluations. Hiring new employees will only be done if there are tasks that cannot be automated.
Although in the process of optimizing AI, or so-called 'AI-first,' von Ahn ensures that Duolingo still cares about its employees. He emphasizes that this new plan is not about replacing the 'Duos'-the term for Duolingo employees-with AI. The management only wants to remove barriers so that employees can focus more on creative work and real problem-solving, rather than doing repetitive tasks.
"AI is not just a productivity enhancement tool," quoted von Ahn from the memo.
He revealed that one of Duolingo's recent best decisions was replacing the slow manual content creation process with an AI-based system. "Without AI, it would take decades to disseminate this content to more students," he said.
Von Ahn also mentioned that AI has helped the company create several features that did not exist before, such as Video Call. For the first time, the ability to teach equal to the best human tutors can now be provided by Duolingo.
To support the transformation, von Ahn emphasizes the importance of moving fast, even though the existing system is not yet perfect. "We prefer to move fast and accept some risk to quality, rather than moving slowly and losing momentum," von Ahn said in his memo.
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