January 6, 2026 | 10:11 pm
TEMPO.CO, Jakarta - PT Angkasa Pura Indonesia, or InJourney Airports, closed the Integrated Christmas and New Year Transportation Post (Nataru) 2025/2026 at 37 airports. The post operated for 20 days, from December 15, 2025, until January 4, 2026.
The President Director of InJourney Airports, Mohammad R. Pahlevi, stated that the year-end operation ran smoothly. He credited the success to strong collaboration between various parties.
"The implementation of Nataru transportation monitoring at all airports generally ran successfully due to the close collaboration between InJourney Airports and all stakeholders," said Pahlevi in a written statement on Tuesday, January 6, 2026.
During this period, InJourney Airports served 10.20 million passengers. This figure stayed close to the 10.24 million passengers recorded during the previous Nataru period.
The peak departure traffic before Christmas hit 543,000 passengers on December 24, 2025. The pre-New Year surge occurred on December 28, 2025, with 531,000 passengers. Return traffic peaked on January 4, 2026, reaching almost 560,000 passengers.
Flight traffic also increased during the period. There were around 76,000 aircraft movements, including 2,000 additional flights.
Soekarno-Hatta Airport in Tangerang led with 3.5 million passengers and 23,000 flights. I Gusti Ngurah Rai Airport in Bali followed with 1.4 million passengers and 9,000 flights. Juanda Airport in Surabaya served 863,000 passengers and 6,000 flights, while Sultan Hasanuddin in Makassar served 603,000 and 4,000 flights. Kualanamu Airport in Deli Serdang recorded 486,000 passengers and 4,000 flights.
Pahlevi highlighted the improved efficiency of airport operations. Slot time utilization for departures and arrivals reached nearly 90 percent. This was an increase from 84 percent during the previous year. "The optimization of these airports was achieved thanks to the collaboration and support from all parties," he said.
Vice President Director Achmad Syahir noted new efforts to improve the customer experience. These included holiday-themed designs and activities in the terminals. "The on-ground activation innovation launched during Nataru 2025/2026 were the Customer Service Mobile and Wholehearted Service Integrated Post," said Achmad Syahir.
Customer Service Mobile officers moved through terminal areas to assist travelers. They helped passengers at check-in, boarding lounges, and arrival halls. The Wholehearted Service Integrated Post offered easy access for anyone needing help.
Achmad Syahir emphasized that InJourney Airports will keep introducing service innovations. These efforts aim to improve comfort for all users and the user experience across all managed airports in the future.
Read: Bali's Ngurah Rai Airport Serves 82,000 Passengers Over Year-end Holidays
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