TEMPO.CO, Jakarta - Expired SIM card numbers can occur due to several reasons, such as overdue grace periods, never being used, or not being recharged for a long time. However, users can still reactivate expired numbers as long as they have not been inactive for too long by the operator.
Mobile operators such as Telkomsel, Indosat, Tri, and XL have provided services to reactivate users' expired SIM cards. Users can reactivate their SIM cards independently (online) or by visiting the nearest mobile operator's office with certain terms and conditions.
Telkomsel
For blocked numbers:
- Contact *888*89# using the blocked number.
- Users will see information on the blocked number and two options for "1. Unblock" and "2. SKB" (Agreement and Terms apply).
- Choose "1. Unblock" if agreeing to unblock and agreeing to the terms stated in SKB.
- The unblocking process will be processed, and the card will become active again.
For expired numbers:
- Prepare the Identity Card (KTP) and Family Card (KK) previously registered to the number, as well as the physical SIM card to be reactivated.
- Contact *888*89# using your expired number.
- Follow the instructions. Choose "1. Reactivate".
- Choose "1. Agree" if agreeing to the terms.
- Enter the 16-digit KTP and Family Card numbers.
- If the KTP and Family Card numbers match, you will receive information that the SIMPATI reactivation request has been received and is being processed.
- If the KTP and Family Card numbers do not match, you can input the latest KTP and Family Card numbers, and then you will receive information that the SIMPATI reactivation and registration are being validated.
Indosat
Through UMB *888*89#:
- Prepare the Identity Card Number (NIK) and KK number registered to the IM3 number to be reactivated.
- Make a call to *888*89#
- Enter NIK
- Enter KK No.
- Customers will receive an SMS from 4444 for further information on the reactivation request status.
Through myIM3:
- Prepare the NIK and KK numbers previously registered.
- Open the myIM3 application.
- Choose the reactivation banner on the myIM3 app's main page.
- Enter the NIK corresponding to the IM3 number.
- Enter the corresponding KK number.
- Customers will receive a message in the myIM3 app's inbox or an SMS from 4444 for further information on the reactivation request status.
XL
Through XL Center:
- Bring the old SIM card that has not exceeded 60 days of validity.
- Bring an e-KTP corresponding to the registration data.
- If represented, bring the original Power of Attorney with a Rp 10,000 stamp and the original e-KTP from both the granting and receiving parties.
- Be willing to have your photo taken while holding the original e-KTP for identity verification.
- Show the KK number.
- An Administrative Fee of Rp 5,000 is only charged for the first reactivation. However, you can get an administrative fee waiver by topping up a minimum of Rp 50,000.
Through XLC online:
- Number expired no more than 60 days.
- Upload a photo of yourself and the following documents:
- e-KTP
- KK
- SIM Card with clear 16-digit numbers - Selfie while holding the e-KTP.
- Signature photo on white paper.
- Cannot be represented.
- Enter another active and contactable phone number via WhatsApp for verification.
- Free administrative fee.
Tri
- Access *888*89#;
- Enter the last 4 digits at the back of the customer's prepaid card (sim card);
- Enter the previously registered NIK; and
- Enter the previously registered KK number.
Editor's Choice: Parliament Wants Stricter Control Over SIM Cards Used for Online Gambling
Click here to get the latest news updates from Tempo on Google News
Parliament Wants Stricter Control Over SIM Cards Used for Online Gambling
19 hari lalu
House of Commission I member Frederik Kalalembang pointed out that online gambling has increased due to the lack of SIM card registration supervision.
AGO on Wiretapping Deal with Telco Operators: Customer Data Protected, Fugitives Targeted
25 hari lalu
An AGO official asserted that the cooperation with telco operators is legal and safeguards personal data.
Is Your Phone e-SIM Ready? See the Full List of Supported Devices and Providers in Indonesia
15 April 2025
Below is a list of telecommunications operators in Indonesia that currently provide e-SIM services to their customers.
Axiata Group Speaks on XL Employees' Fate After Merger with Smartfren
12 Desember 2024
Axiata Group CEO says there will be no layoffs before the merger process with Smartfren is completed.
BTS Module Stolen Since 2020, Police Says Telkomsel Losses Trillions
16 Oktober 2024
Police said that the theft of Telkomsel's BTS modules is not only in Jakarta but in various regions such as eastern and western parts of Indonesia
How to Get SIM Cards for Foreign Tourists in Indonesia
19 April 2024
Even though free WiFi is available at several points, having a SIM card is absolutely necessary for foreign tourists visiting Indonesia.
XL Books More Than Rp30 trillion Revenues in 2023
12 Februari 2024
PT XL Axiata Tbk (IDX: EXCL) booked Rp32.34 trillion in revenues throughout 2023,
Minister Erick Thohir: Telkomsel to Launch Digital Media Aggregator
18 Juli 2023
Erick Thohir revealed to launch a Google and Meta equivalent of a digital media aggregator with Telkomsel.
Telkomsel Integrates Microsoft Azure AI to Improve Customer Service
7 Maret 2023
Telkomsel signed a memorandum of understanding with Microsoft to integrate Microsoft Azure AI into the wireless network provider's marketing platform.
Telkomsel Boosts Telecommunication Coverage Ahead of G20 Bali Summit
20 Oktober 2022
Telkomsel announced the strengthening of internet broadband coverage throughout the G20 Bali summit slated for November.
